Mrs Peterson Pottery respects your privacy. The information and details you provide us help us to process your orders efficiently and contact you should we need to inform you about your purchase. Your details are strictly confidential and are not shared with, or visable to anyone else.
We do not store credit card details or bank account details on file as Pay Pal process all orders, so rest assured that your information is safe and protected. If you wish to end your account with us, we will delete your information from our database.
If you have ANY questions about your account, please don't hesitate to contact Mrs Peterson directly:
Once you check out and complete payment, your package will be shipped within 1-2 working days. Check the shop news for holiday or special shipping times in case there are any.
Shipping rates in Australia are a flat rate $10.50 for all orders under $600. Orders over this amount receive free shipping Australia wide.
Orders are shipped via standard post with a tracking number. If you require express post, contact Mrs Peterson Pottery and this can be arranged, extra costs may be involved.
International customers receive a $20 flat rate shipping. All prices are in AU. International items are shipped via standard air mail with a tracking number. Items may take 4-14 business days depending on the country and holiday seasons.
Please choose carefully. Once your order is paid and shipped there are no refunds or swaps for a simple change of mind.
Your order will be packed and padded to ensure it reaches you in perfect condition. If for some reason any items arrive broken please contact me ASAP I will arrange a replacement. Failure to do so may result in a non-refund.