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Wholesale Agreement

WHOLESALE TERMS AS OF NOVEMBER 2013
All wholesale orders are subject to the terms and conditions stated below:

THE MRS P ESSENTIALS:

This business is truly handmade in every way. All products are made from scratch, by hand, by me (Mrs Peterson) with an occasional glazing hand from Mr Peterson. I am a one woman show and operate from my small mountain studio in the Blue Mountains, NSW. I love what I do and am passionate about customer service. Please read through these terms carefully so you understand more about the products you are stocking and the manner in which they are created.

UNDERSTANDING THE CERAMIC PROCESS:

I make these products from various grades of fine porcelain. From start to finish, each piece starts out as a lump of wet clay and has been carefully held through over 9 different processes to become a finished piece. This process includes long drying cycles and 2 firings up to 1300 degrees C. It can take WEEKS to make enough stock to fill the kiln for a firing. Ceramics are a SLOOOOOW process, and nothing I can do will change that! Please be aware of this when corresponding with me, I do my best to work quickly, but the 'I need it tomorrow' approach and ceramics don't work so well.

There will always be variations with the end result such as slight colour variations and sometimes size and shape variations. This is what we love about handmade ceramics. Each piece is completely unique and has it’s own personality. I strive for consistency and quality, so no flaws, cracks or unfinished pieces will ever be sent to you.

ORDERING:

This site has been set up to enable easy access to products that are ready to ship. Please remember that it is a live inventory, and people are purchasing from the site at any given time. What you saw yesterday, may not be here today. All items in this shop are finished and ready to ship so there are no wait times. For good business practise, do not sell anything that you do not have in stock! These products can take a long time to make and some of the products are one-off items. Avoid disappointing your customers and only sell what you have in stock!

If you have seen something on Etsy or something that I have made in the past, please don't assume that I can reproduce it ASAP. By all means leave feedback or let me know what you'd love to see in the wholesale store, I love to know what you like, but to keep the creative juices flowing, I need to take breaks and develop new products.

The site can provide about 100 unique product designs at any one time, so there's plenty to choose from! Sometimes things will go out of stock, it happens. Keeping everything I have ever made in stock ALL of the time is virtually impossible. Being the one woman show that I am, with 2 hands, means I don't have a production line. Treat the items as limited supply and grab what you like when you see it! I do my best to keep up with demand and because you are clued in on the time and patience it takes to make these products, I know you totally understand the way the site works is: I make stuff, if you like it, you can buy it!

Keep ahead of the game and SUBSCRIBE to the NEWSFEED. That way you'll be notified by email of new product releases and every time the popular items like the dish sets are back in stock! Missing out by a week on your favourite items is a total bummer!

The product range is predominantly Jewellery with some homewares sprinkled in for good measure. I have a small kiln and larger pieces are difficult to produce in high volume. Unfortunately at this time I cannot take on any more wholesale accounts that are exclusively interested in ordering homewares only.

PAYMENT:

Once you check out and complete payment, your package will be shipped within 1-2 working days. Check the shop news for holiday or special shipping times in case there are any. All prices are in AU. Minimum orders are set at $200. You are receiving a quality, affordable product that is half the RRP, the minimum order needs to be met to receive this discount. Mrs Peterson Pottery offers $10.50 flat rate shipping to Australia. For International orders, a flat rate of $39 is set for all orders up to 1kg, larger or custom orders are priced per package and shipping will be calculated separately. At this stage, Mrs Peterson Pottery accepts wholesale orders from ‘Bricks and Mortar’ shops only, and only one stockist per area.

Accounts that have not been active for 6 months or longer may be de-activated to allow other stockists in the area. If you wish to continue to stock Mrs Peterson Pottery but have not placed an order in a while please get in contact.


BRANDING AND PACKAGING:

Mrs Peterson Pottery is a recognized brand. It is a condition of wholesale that the name Mrs Peterson Pottery be displayed with the goods. Your shop will be added to the website under the SHOP section so customers can find you. Concealing the brand identity or trading it under another brand name is not ok! Altering or adjusting the products for resale in any way is not ok. Mrs Peterson Pottery reserves the right to refuse wholesale orders if brand representation is not upheld.

PHOTOS:

If you are wanting to retail these products online, you are welcome to use the photos from my website but please understand I am not responsible for providing photos for your online stores. Selling the product is your responsibility. Taking, loading and resizing photos is time consuming and takes me away from making the actual products! If you can't find the photo you're looking for... take one!

RETURNS AND BREAKAGES:

Please choose carefully. Once your order is paid and shipped there are no refunds or swaps for a simple change of mind.

If you wish to cancel an order you must contact Mrs Peterson immediately.

Your order will be packed and padded to ensure it reaches you in perfect condition. If for some reason any items arrive broken please contact me ASAP I will arrange a replacement. Failure to do so may result in a non-refund.

All products have been tested to ensure customers receive a quality long-lasting product. It is ceramic however, so treat it like glass. If you drop it on the concrete... it may break! I am happy to replace any customer returns that are faulty, however broken or lost items that are not by fault of manufacture are not included. Common sense applies here. If you sleep in your earrings... they may not look the same when you wake up... you get the drift! For more info see the 'PORCELAIN CARE' page of the website (www.mrspetersonpottery.com) or for further questions please contact:

Brianna Peterson Ph: 0431991091

Handmade, quality porcelain is what you will receive, and it's my absolute pleasure to handcraft and provide these products to retailers in a professional manner.

Enjoy!

xxx Mrs P

Privacy Policy

Mrs Peterson Pottery respects your privacy. The information and details you provide us help us to process your orders efficiently and contact you should we need to inform you about your purchase. Your details are strictly confidential and are not shared with, or visable to anyone else.

We do not store credit card details or bank account details on file as Pay Pal process all orders, so rest assured that your information is safe and protected. If you wish to end your account with us, we will delete your information from our database.

If you have ANY questions about your account, please don't hesitate to contact Mrs Peterson directly:

M 0431991091
sales@mrspetersonpottery.com

Shipping Policy

Once you check out and complete payment, your package will be shipped within 1-2 working days. Check the shop news for holiday or special shipping times in case there are any.

Shipping rates in Australia are a flat rate $10.50 for all orders under $600. Orders over this amount receive free shipping Australia wide.

Orders are shipped via standard post with a tracking number. If you require express post, contact Mrs Peterson Pottery and this can be arranged, extra costs may be involved.

International customers receive a $20 flat rate shipping. All prices are in AU. International items are shipped via standard air mail with a tracking number. Items may take 4-14 business days depending on the country and holiday seasons.

Please choose carefully. Once your order is paid and shipped there are no refunds or swaps for a simple change of mind.

Your order will be packed and padded to ensure it reaches you in perfect condition. If for some reason any items arrive broken please contact me ASAP I will arrange a replacement. Failure to do so may result in a non-refund.